Privacy Policy

We need certain information to be able to offer you the best possible service. You provide this data directly to us, for Instance verbally, or by phone, text message, email or by requesting a quote using our contact form on our website.
When you request a quote or agree to one of our services, we may process the following details.

1. Title [Mr, Mrs etc.]
2. First name and surname.
3. Company name [if applicable.]
4. Address.
5. Mobile phone and/or landline number.
6. Email address.

We do not collect or store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.
Any personal data sent to us via our online form allows us to reply to and answer any questions youmay have relating to our cleaning services. Your stored data is used for scheduling work you have asked for us to complete and for accountancy purposes.
Under the UK General Data Protection Regulations [UK GDPR], the lawful bases we rely on for processing this information are:

1. Your consent. You can remove your consent at any time. You can do this by contacting us by using the information about us section below.
2. We need it to perform the service requested by you.

The security of your personal information is important to us. Any data provided to us by you will be held securely. When you submit a request form on our website, your details are sent via email to review and respond. This email account is exclusively accessed by the owner of Pepe’s Window cleaning and is password protected.

We have put in place appropriate security measures on our website to prevent your personal information from being accidently lost, used or accessed in any unauthorised way, altered or disclosed. This includes but is not limited to anti malware protection, SSL certificate, https, firewall and anti-virus protection.

Personal information that we process for any purpose outlined in this privacy policy will not be kept for longer than is necessary or is required by law. Once you are no longer a customer of Pepe’s Window cleaning, we will either securely destroy your personal information or retain, if necessary, in accordance with applicable laws and requirements.

We are strongly against spam and will only contact customers upon a request for a quote or information from us. We will also only contact customers if necessary to provide an update or request information on a booked service.

By using pepeswindowcleaning.co.uk you consent to our websites privacy Policy and any terms and conditions that are currently provided. We may revise our privacy policy from time to time. Any Changes that occur will be posted on the privacy policy page of our website. Your continued use of this site after any changes in this privacy policy will constitute your acceptance of any changes.

Last updated December 2022

Under data protection law, you have the rights including:

1. Your right to access- You have the right to ask us for copies of your personal information.
2. Your right to rectification- You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us complete information you think is incomplete.
3. Your right to erasure- You have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing- You have the right to ask us to restrict the processing of your personal information in certain circumstances.
5. Your right to object to processing- You have the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you have any questions about Pepe’s window cleaning privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Pepe’s Window Cleaning

7 Roundway Court, Andover, Hampshire, SP103EA.
Email: carl@pepeswindowcleaning.co.uk
Mobile: 07495 050182
Landline: 01264 571551

Any questions or requests should be sent to Carl Clancy using the contact information above.