By booking our services, you accept our terms and conditions of business. They represent a contract between Pepe’s window and gutter cleaning service and you the customer.
These terms and conditions apply to Pepe’s window and gutter cleaning services and any other trading name we choose to trade under.
Pepe’s window and gutter cleaning services trading as Carl Clancy.
We provide to the customer a professional quality assured cleaning service at an agreed cost.
Due to the nature of window cleaning with our water fed pole, optimum cleaning results may require a few cleans (for example, detergent residues left from previous traditional cleaning methods may cause slight spotting initially, dripping can also occur from vents, beading, broken seals, and very dirty frames. In most cases this will cease after a few cleans, once the dirt is completely removed from the frame areas)
If you wish to cancel our service, please provide 7 days’ notice via phone, text, or email before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
We will try to be as reliable as possible and we require the same from you, the customer. On the day of the clean, it is too late for us to replace your clean with another. We reserve the right if you cancel or turn us away on the day of your clean, to charge you the full price expected and/or cancel any ongoing services with us.
We always try to keep to the specific time and date agreed for your cleaning services. However, sometimes factors such as heavy rain, snow or below freezing temperatures would unfortunately stop us from being able to complete any work scheduled. In this circumstance we will endeavour to complete your services at the soonest available date possible.
Should we be unable to access any parts of your property due to locked gates, blocked alleyways etc. we will only clean the accessible areas such as the fronts and sides. We might not be able to return until the next scheduled clean and charge accordingly for work carried out.
We try to clean all windows, gutters etc. However, if we deem them to be inaccessible or unsafe to clean, we will not clean them and inform you as to why.
Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to, garden furniture, flowerpots, ornaments and any interior items etc.
If anything is restricting our capability to carry out our work, we will be unable to clean that specific area.
To ensure this doesn’t happen we will require a correct method of contact (phone or email) to carry out our reminder service the evening before.
We will only collect personal information from you such as your address, phone number and email, for the day to day running of our business. All customer information is kept confidential and is not discussed with any individual or 3rd party. As is required under the terms and conditions of the data protection act and GDPR laws.
Our public liability insurance will cover liabilities caused by us, up to the value of £1,000,000
We do not accept liability for damages caused by decorative or structural defects at the property such as but not limited to, ill fitted windows, doors, fascia, soffits, gutters, unsecure conservatory trims, leaking windows/door seals, loosely fitted lead, rotting /flaking paint, open or broken vents.
We do not accept liability for decorative bars or vents coming loose or falling from the exterior or interior of the glass. If these bars or vents are correctly installed our brushes will not damage them in anyway. Our chemicals are eco friendly and will not damage or contaminate.
Scratched window sills- as they age, frames will start to oxidise and loose colour. Our brush may remove some oxidisation. This may look like scratches, but it is where the oxidisation has been removed and we will not be liable to for returning windows back to as new condition. We will state to you the customer if we notice any oxidisation or deterioration that may cause us to unintentionally damage your frames before work commences.
Scratched glass- We will always check your glass before starting work commences (usually when we come to do your initial quote) Our brushes will not scratch your glass and if we notice any scratches before we start, we will not clean that particular window and inform you why.
Water damage- We will not accept liability for water damage to the property or any items within your property, if any damage is a result of windows, doors, vents etc being left open prior to a clean. Or if any damage is a result of windows and frames allowing leakage/ingress of water into the property.
You the customer agrees that due to the nature of cleaning services, Pepe’s window and gutter cleaning services agrees to correct problems with any of our work, only if they are reported within a reasonable space of time, usually 24 hours.
Pepe’s window and gutter cleaning services will ask the customer to state clearly if the service required is a one off clean or a regular 4, 6, 8 and 12 weekly cycle. A verbal maintenance contract will then be in place. If you decided to be on a regular weekly cycle clean, you will be obligated to 2 minimum cleans before cancellation. The total price of 2 minimum cleans will become payable in full, if you cancel our service before the 2 cleans have been completed.
Payment for any of our services can be paid directly to Carl Clancy via bank transfer or cash.
If paying via bank transfer, you should clearly state your address as the reference.
We will extend no more than 7 days at the point of invoice and request invoices are paid within this period.
Should the customer claim to have made payment, the onus is on the customer to prove payment has been received into Carl Clancy bank account.
If non payment exceeds 30 days after point of invoice. We reserve the right to suspend your cleaning service and replace your spot on our round with another customer. You will then be charged for the minimum number cleans you have left and what you already owe us as agreed in the cleaning frequency section.
If we cannot contact you by phone, we will send you a payment demand letter. If we then fail to receive the money owed, within 60 days after point of invoice, we have the right to contact a small claims court. Any court related fees will be charged to you.
We reserve the right to amend these terms and conditions without notice.